Guardian talks protection
Welcome to Guardian's podcast. Hosted by financial journalist, John Lappin, we’ll be talking to senior Guardian professionals and other industry experts about the protection issues that really matter to intermediaries and their clients. Ranging from the impact of the ongoing pandemic, through to measures the industry can take to change for the better, these podcasts are designed to engage and inform anyone who writes, or is thinking about writing, protection business.
Episodes
25 episodes
Regulatory landscape for 2025 and the Pure Protection Market Study
In this podcast, John talks to Peter Mann, our Interim CEO, about the regulatory landscape for 2025 and the Pure Protection Market Study.Peter shares what we know about its scope and whether he thinks the industry needs reform driven by ...
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9:03
Enhancing your protection conversations
In this podcast, John sits down with Vincent O’Connor, our Head of Strategic Partnerships, to explore strategies for enhancing your protection conversations this year. They discuss why it's an ideal time to reflect on past successes and plan fo...
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11:11
Guardian's 2025 strategy
In this podcast, John talks to Peter Mann, our Interim CEO, about Guardian’s strategy for 2025.Discussing our commitment to deepening relationships with like-minded firms, Peter shares more about what this means. Guardian Fin...
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8:10
The commercial outlook for protection in 2025
In this podcast, John talks to our Commercial Director Hilary Banks about the year ahead and what we can do as an industry to move the protection market forward and give us a preview of what to expect from us in 2025.Guardian Financial S...
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11:43
One half of the dynamic duo - talking income protection
In this podcast, John talks to Jo Miller, Co-Chair of the Income Protection Task Force (IPTF).Discussing her views on recent protection market trends, which point to ongoing growth in Income Protection sales, Jo shares her views on what...
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14:03
The claims experience at Guardian
John talks to our Head of Claims, Phil Deacon, about how product innovation makes such an important difference at point of claimIn this podcast, John and Phil explore Guardian’s approach to claims. Using real-life examples, Phil explains...
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12:56
Our first claims report - transparency builds trust
In this podcast, John talks to Phil Deacon, Head of Claims at Guardian, about this major milestone. Discussing both the claim statistics and the experience of claiming with us, Phil explains how we were able to pay 100% of our...
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16:41
What we've learnt from CIExpert's critical thinking report 2024
In this feature-length podcast, John talks to Alan Lakey, Founder and Director of CIExpert and our Head of Marketing Rachael Welsh about the findings of CIExpert’s Critical Thinking Report 2024.Co-sponsored by Guardian, the report contai...
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26:49
The importance of talking about children's critical Illness cover
In this podcast special, John talks to Head of Marketing Rachael Welsh about why Guardian is supporting charity Young Lives vs Cancer. Rachael discusses how advisers themselves have raised the issue of how difficult children's critical illness ...
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16:23
Guardian's first 5 years: a conversation with Katya MacLean, CEO
In this podcast, John talks to our CEO, Katya MacLean, to celebrate the milestone of 5 years since our entry into the protection market.Katya talks through our journey so far, including the positive reaction to our approach to product de...
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18:58
Supporting our partners to meet the Consumer Duty
In this podcast, John talks to Guardian’s Head of Strategic Partnerships, Vincent O’Connor, about the new Consumer Duty regulation. 31 July marks the deadline for whole of market compliance with the FCA’s new Consumer Duty gui...
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11:48
Guardian Welcomes Vincent O'Connor as Head of Strategic Partnerships
In this podcast, John talks to Guardian’s new Head of Strategic Partnerships, Vincent O’Connor, about his career to date and what he hopes to achieve in his new role at Guardian. For listeners who don’t know Vincent, the podcast giv...
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13:50
The market reaction to our Income Protection
In this podcast, John talks to our Sales Director, Hilary Banks, about the market’s reaction so far to our new Income Protection.Hilary shares the positive feedback we’ve received from advisers, including the overwhelming immediate respo...
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15:54
HOW OUR NEW INCOME PROTECTION PRODUCT IMPROVES CERTAINTY AT CLAIM
In this podcast, John talks to our Head of Claims, Phil Deacon, about our new Income Protection which went live at the start of April.The new Income Protection cover – like our Life, Critical Illness, Combined, and optional...
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12:48
Guardian's white paper helping advisers rise to the challenge of the cost of living crisis
In this podcast, John talks to Guardian’s Head of Marketing, Rachael Welsh about the firm’s On The Front Foot white paper, designed to help advisers rise to the challenge of the cost of living crisis.During 2022, prices were rising fast ...
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14:48
Legacare’s free help with legal matters
In the next of our 4-part HALO mini-series, John talks to Meg Kirby, Founder of legal charity, Legacare. The charity supports people who are critically ill, terminally ill or bereaved, to help them put their affairs in order.
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13:43
Krysalis’ specialist neurological occupational therapy
In the next of our 4-part HALO mini-series, John talks to Jo Throp, Clinical Director of Krysalis Consultancy, about their specialist occupational therapy. This is offered free as part of HALO to Guardian’s customers suffering from neurologi...
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17:23
RedArc’s personal nurse service
In the second of our 4-part HALO mini-series, we talk to Christine Husbands, Managing Director of RedArc, about their personal nurse service. This is offered to all customers who’d benefit from it as part of HALO.RedArc share Guar...
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16:28
What Guardian's HALO can do for your clients
Welcome to the first of a 4-part mini-series featuring Guardian and its HALO partners. HALO is Guardian’s bespoke claims service, and these podcasts help bring to life the huge value the service provides to our customers. Phil in...
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12:01
The role of culture in customer service
As Guardian scoops one of the highest accolades for service for the 3rd year in a row, COO, Duncan Mosely, shares his views on what it takes to keep customers happy.In this podcast, Duncan and John discuss Guardian’s recent 5* award at t...
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14:45
John and Hilary chat about the role of advice in protection and why there has never been a better time to have the protection conversation
In our latest podcast, John talks to our Sales Director, Hilary Banks, as she completes her third month in the role. Responsible for our growth, she gives us a potted history of her career to date and talks about the things she’s learned along ...
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13:57
Martin Reynolds and Rachael Welsh talk about the mortgage protection opportunity this year
For the first podcast of 2021, we’re joined by Martin Reynolds, Chief Executive of SimplyBiz Mortgages, and Rachael Welsh, Head of Marketing at Guardian. Discussing the resilience of the mortgage advisory market when faced with last year’s chal...
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17:37
Katya talks about what it’s been like to come to market as a challenger
In this podcast, Katya MacLean, our CEO, talks about what it’s been like to come to market as a challenger. She discusses the highs and lows of Guardian’s journey to date, and why winning adviser hearts and minds is so important. Delving into s...
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22:58
John talks to Andy Peters about his career, his time at Guardian and the future of distribution
In the 2nd of our podcast series, we speak to Andy Peters, Guardian’s outgoing Distribution Director. Andy’s had a long and distinguished career in protection which, most recently, involved building the hugely successful distribution and market...
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16:38
John and Katya talk about leading a business through COVID
In the first of a series of podcasts, Katya Maclean, Guardian CEO, talks about what it’s been like to lead a business through the Covid pandemic. In what’s been a testing time for the whole of society, she shares her insight into how the protec...
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17:13